FAQ
HOW DO YOU SHIP AND WHAT IS THE PRICING?
Shipping costs depend on order weight and destination. They will be calculated during check out. Unless your cart exceeds the amount of $19! Then you’ll get your order right on your doorstep free of charge for shipping! It must be mentioned, that, if you have an account applied and the amount goes below $19, a shipping charge will be applied.
DO YOU OFFER FREE SHIPPING?
We have items we charge shipping for and items that qualify – no matter the price tag of the product – for Free Shipping, right from the beginning, without crossing our $19 threshold, where any shipping fee is waived. You can usually see if the item qualifies for Free Shipping or not at the headline, at the top of the product page. If its saying “Free Shipping Worldwide” , then no shipping charge is applied.
WHY DID MY ORDER NOT ARRIVE IN ONE PACKAGE?
We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order to grant a fast receiving. This means, orders containing multiple items may be shipped separately. You may receive one item before the next. So don’t panic, if you don’t receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
WHICH DESTINATIONS YOU SHIP TO?
We are providing worldwide shipping to most places in the world. However, due to the security reasons, we can’t deliver a shipment to the military area. Neither do we ship to South Africa and some countries in Latin America, as the local carriers have been proven to be unreliable and cause failed deliveries or the shipping time takes way too long.
HOW CAN I PAY FOR MY ORDER?
We accept payments via:
1) Credit Card
2) Debit Card
3) PayPal
IS MY PAYMENT SECURED?
We are using the highest security standards and all your sensitive payment information – i.e. Credit Card details – that are being transmitted during the checkout process, will be encrypted. So you don’t have to worry, that any unauthorized party will get access to your payment details.
WHAT CURRENCY ARE YOU USING?
All our products are listed in US Dollar. If you are paying in a different currency, currency exchange fees might be applied.
WHAT STEPS TO TAKE PRIOR FILING A DISPUTE?
Please send us an E-Mail to support@myfamestore.com and express your concern , before filing a dispute / charge back with your bank. It does cost you and us extra sweat and tears and by explaining the concern to us via E-Mail, we are trying our best to resolve the case in both parties best interest.
HOW TO PLACE AN ORDER?
Simply visit our webpage on www.myfamestore.com and choose your desired products. Add them to cart and once you have them all together, click on “checkout” , fill in your contact and shipping information, proceed to the payment and either pay
1) with CreditCard
2)with PayPal
and that’s it!
You will receive a confirmation E-Mail right after, that your order has been placed.
In case you should encounter some technical issues, we are always happy to help. Just reach out via E-Mail to: support@myfamestore.com
WHAT STEPS TO TAKE PRIOR FILING A DISPUTE?
In case you’ve chosen the wrong model or variant or a product accidentally got into your cart and you didn’t recognize it but you’d followed through with the payment.
Please send us an E-Mail tosupport@myfamestore.com and make your corrections.
Corrections are only applicable, as long as your item hasn’t been shipped out yet.
HOW CAN I RETURN MY ITEM(S)?
According to our refund and return policy, you can make use of your 30-day money back guarantee and return the goods, if you are not satisfied with your order. Send us an E-Mail to support@myfamestore.com and we are going to provide you the return address.
Returning costs are being paid by the customer and once we received your items back in our warehouse, we will send you a full refund.
WHEN DO YOU GUYS RESPOND TO MY ENQUIRY?
If you have sent us an E-Mail to support@myfamestore.com, we usually respond within 12-24 hours. The same responding times do apply, if you have reached out over our Facebook or Instagram page.